GENERAL TERMS AND CONDITIONS

These General Terms and Conditions (the “Terms”) govern all bookings, tours, excursions, outdoor adventures, and related services offered by Escape With Us Now Limited (the “Company”). By making a booking and/or participating in any activity organized by the Company, a customer or participant confirms that they have read, understood, and agreed to be bound by these Terms.

1. BOOKINGS

1.1 All customers are required to reserve their slot prior to the date of the relevant adventure, tour, or excursion by making a booking through the Company’s official booking platform.

1.2 To complete a booking, a customer shall be required to fill in the booking form as displayed on the Company’s website, booking link, or as provided in the itinerary for the specific activity. The customer will be required to provide personal information including, but not limited to, their name, nationality, residency status, contact details, address, the specific activity being booked, and the relevant mobile money transaction or payment reference code. In addition, the customer shall be required to provide next‑of‑kin details.

1.3 Where reasonably necessary for the purposes of effecting a booking and facilitating participation, the Company may request additional information from a customer.

1.4 It is the responsibility of the customer to ensure that all information provided during the booking process is accurate, complete, and up to date.

1.5 Bookings shall not be deemed confirmed until the Company has received the required deposit or full payment, as applicable.

1.6 Detailed logistical information relating to each activity shall be provided on the Company’s website, booking link, or on the itinerary issued for the day. Customers are encouraged to carefully review all such information prior to confirming their booking.

1.7 Unless otherwise expressly stated or verified by the Company, where a booking is made on behalf of a group and represented by one individual, such individual shall be deemed to have full authority to act and transact on behalf of all members of the group. The acceptance of these Terms and the execution of any indemnity or consent documentation by the group representative shall be binding upon all group participants.

2. DISCLOSURE OF HEALTH AND FITNESS INFORMATION

2.1 It is the responsibility of each participant to assess and confirm their suitability, in terms of health and physical fitness, to participate in any outdoor adventure, tour, or excursion prior to signing up for an activity.

2.2 Any participant with an existing medical condition, injury, or health concern is strongly advised to seek medical clearance from a qualified medical practitioner before participating in any activity.

2.3 By signing up for an activity, each participant is deemed to confirm that they are in adequate health and physical condition to safely participate in the planned activity.

3. PRICING AND PAYMENT

3.1 Charges shall vary depending on the nature, duration, and scope of the specific adventure, tour, or excursion.

3.2 All payments shall be made through the Company’s officially designated payment channels, which may include a Till Number, Paybill Number, bank account, or any other payment method as may be communicated by the Company from time to time.

3.3 A deposit amount, as specified for each activity, shall be payable at the time of booking. The balance shall be payable as follows: seven (7) days prior to the commencement date for adventures not exceeding three (3) days and two (2) nights, and fourteen (14) days prior to the commencement date for adventures exceeding three (3) days and two (2) nights.

3.4 Customers who wish to settle the full amount at the time of booking may do so.

3.5 Details regarding what the cost covers, as well as items to be carried by participants, shall be communicated for each activity.

3.6 For group bookings, the Company shall issue an overall cost based on the number of participants confirmed at the time of booking. Any subsequent reduction in the number of participants shall not affect the overall price quoted.

4. DELAY, POSTPONEMENT, CANCELLATION, AND REFUNDS

4.1 The Company reserves the right, where reasonably necessary, to delay, postpone, or cancel a planned activity upon issuing sufficient notice to affected customers.

4.2 Any such notice shall, where practicable, be accompanied by communication outlining the reasons for the delay, postponement, or cancellation and the applicable financial implications, if any.

4.3 The Company may cancel a customer’s booking or participation, without entitlement to a refund, where it is reasonably determined that the customer has breached or intends to breach these Terms or the Participants’ General Code of Conduct.

4.4 Customers wishing to cancel their booking or participation are requested to do so by submitting a cancellation request through the contact form on the Company’s website within a reasonable time.

4.5 Cancellations made within twenty-one (21) to five (5) days immediately preceding the scheduled activity date shall NOT be eligible for a refund.

4.6 Where a cancellation is made outside the non‑refundable period and a refund is otherwise applicable, the Company shall be entitled to deduct any reasonable costs already incurred in preparation for the activity. Such costs may include, but are not limited to, advance bookings, reservations, third‑party payments, permits, or prior logistical arrangements made on behalf of the participant or group.

4.7 In the event of deductions under clause 4.6, the Company shall provide the participant with reasonable proof of the costs incurred, and the balance (if any) shall be refunded accordingly.

4.8 Cash-back refunds shall NOT be applicable.

4.9 Any approved refunds shall be processed to the original payment account used, or where multiple accounts exist, the most recent payment account on record. Refunds shall be processed within twenty-one (21) working days.

4.10 A cancellation shall be deemed to have occurred where a participant fails to report at the designated meeting point at the required time, voluntarily withdraws after commencement, or is required to withdraw due to illness or injury after commencement.

4.11 Cancellations deemed under clause 4.10 shall not attract alternative arrangements or refunds.

5. COMPLAINTS AND CUSTOMER CARE

5.1 Any complaints or concerns should be brought to the attention of the Company’s management through the customer care service department, either by completing the contact form on the Company’s website, by email, or through a direct call to the Company.

5.2 A complaint should clearly outline the nature of the concern, provide any supporting documentation where necessary, and indicate the desired resolution.

5.3 Customers are encouraged to lodge complaints in good time to allow for prompt and effective resolution.

5.4 The Company shall endeavor to issue a response within twenty‑four (24) hours using the contact details provided.

6. PARTICIPANTS’ GENERAL CODE OF CONDUCT

6.1 Participants are expected to conduct themselves in a respectful, disciplined, and courteous manner at all times.

6.2 Participants shall respect the rights, safety, and property of fellow participants, Company staff, agents, contractors, and partners.

6.3 All safety instructions, guidelines, and directions issued by the Company or tour leader must be followed at all times.

6.4 Participants shall not carry items or substances that may pose a risk to themselves or others.

6.5 Participants shall take reasonable care of any equipment issued to them during an activity.

6.6 Participants shall not obstruct or interfere with Company personnel in the performance of their duties.

7. LOCKDOWNS, CURFEWS, AND POLITICAL SITUATIONS

The Company shall not be held responsible for delays, changes, cancellations, or inconvenience arising from lockdowns, curfews, border closures, or political situations beyond its reasonable control.

8. HEALTH, MEDICAL FITNESS, AND INSURANCE

8.1 By participating in any activity, each participant confirms that they are medically fit and healthy to travel and undertake the planned tour, excursion, or adventure. Participants are required to maintain valid medical or travel insurance for the duration of the activity.

8.2 The Company shall not be responsible for medical expenses incurred as a result of illness, injury, or accidents during an activity, and all such costs shall remain the responsibility of the participant.

9. PERSONAL BELONGINGS

9.1 Participants are responsible for the care and security of their personal belongings throughout the activity.

9.2 The Company shall not be liable for any loss, damage, or theft of personal items.

10. CHANGES TO ITINERARY

The itinerary provided is intended as a guide and may be adjusted where necessary to ensure safety, convenience, or the smooth running of the activity.

11. TOUR LEADER’S AUTHORITY

The tour leader shall have the authority to make reasonable decisions relating to the itinerary and conduct of the activity, and participants are expected to comply with such instructions for the benefit of all.

12. SECURITY, SAFETY, AND HIGH‑RISK ACTIVITIES

12.1 Certain activities offered by the Company, including but not limited to shooting range experiences and other high‑risk or adventure‑based activities, inherently involve elements of risk.

12.2 Participants who elect to take part in such high‑risk activities do so voluntarily and acknowledge that they are solely responsible for their own safety and conduct during the activity.

12.3 The Company shall not be held liable for any injury, loss, damage, or harm suffered by a participant arising from participation in high‑risk activities, save where such liability cannot be lawfully excluded.

12.4 Participants are expected to strictly adhere to all safety instructions, guidelines, and directions issued by the Company, tour leaders, or facility operators. Failure to comply with such instructions shall be at the participant’s own risk.

13. PHOTOGRAPHS AND VIDEOS

13.1 The Company respects the privacy of its clients. Photographs or videos taken during tours, excursions, or adventures shall not be used for marketing, promotional, or publicity purposes without the prior consent of the participant.

13.2 Where consent has been granted, such content may be used in a respectful and appropriate manner, including on the Company’s website or official social media platforms.

These Terms shall apply to all activities offered by the Company unless otherwise expressly stated in writing.