ESCAPE WITH US Terms and Conditions
1.0 Bookings
1.1 A customer shall be required to reserve their slot prior to the date of adventure through a booking.
1.2 To complete a booking, one must fill in the booking form as displayed on the website. A customer will be required to provide personal information relating to name, nationality, residency, contact information, the specific event being booked for, address and the mobile money transaction code. In addition, one shall be required to provide information and contact on the next of kin.
1.3 A customer shall reserve the discretion to provide any additional information deemed necessary for the purposes of effecting their booking and facilitating their participation.
1.4 It is the customer’s responsibility to ensure the accuracy of information shared.
1.5 Bookings are not confirmed until the Company receives the initial deposit payment.
1.6 Detailed logistical information per activity is provided on the website in the booking link. Every customer must read the specifics before proceeding to book.
1.7 Unless otherwise expressly stated and/or upon verification by the Company, a group of customers represented by an individual person shall be deemed to have officially and formally granted such powers to such a person.
1.8 As such, the representative shall be deemed to have authority to transact on behalf of the group. Consequently, their acceptance of the terms and conditions as well as signing of the indemnity policy shall be binding to every member of the group.
2.0 Sufficient Disclosure of Critical Information
2.1 It is the responsibility of the participant to ascertain their suitability to an outdoor adventure as regarding matters of health and fitness before signing up for an activity.
2.2 Any participant with an underlying medical condition is advised to seek clearance from their doctor.
2.3 Upon signing up, a participant shall be deemed to be in the right health and physical state.
3.0 Pricing and Payment
3.1 Charges vary depending with the nature of and duration for every adventure.
3.2 The fee is payable to the company’s official mobile payment till number 8087532 (Escape with us now).
3.3 A deposit amount (usually specified for every activity) is payable during booking. The rest of the amount is due 7 days immediately preceding commencement date for adventures not exceeding 3 days and 2 nights and 14 days immediately preceding commencement date for adventures exceeding 3 days and 2 nights.
3.4 A customer who wishes to pay the full amount upon booking is allowed to do so.
3.5 Particulars regarding what the cost covers will be specified for every activity and clients will be informed what to bring along.
3.6 For group bookings and registrations, the Company will issue out the overall cost derived from the number of participants forming the group. Subsequent reduction of the number of participants in a group will not have any effect on the overall price quoted by the company at the booking stage.
4.0 Delay, Postponement, Cancellation and Refund
4.1 The company reserves the right to delay, post-pone or cancel a planned event upon issuing of sufficient notice to affected customers.
4.2 Such a notice will be accompanied by a letter detailing the reasons thereto and the financial implications (if any).
4.3 The Company may, at any time, cancel a customer’s booking, registration or participation without a refund if it is concluded that a customer has either breached or intended to breach any provision of these terms and conditions or the participants’ general code of conduct under clause 6.
4.4 Any customer wishing to cancel their booking, registration or participation should do so by way of the contact form on the website within reasonable time.
4.5 Cancellations with respect to day trips processed 7 days or less immediately preceding the date of adventure are not subject to refund. However, such funds can be transferred to a future adventure of the customer’s choice occurring within 6 months from the date thereof. Cancellations with respect to overnight trips processed within 21-5 days immediately preceding the date of adventure are not subject to refund. However, such funds can be transferred to a future adventure of the customer’s choice occurring within 6 months from the date thereof. All cancellations processed 5 days or less immediately preceding the date of adventure are not subject to a refund or transferability to a future date.
4.6 Cash-back payments and refunds are not applicable.
4.7 Refunds will only be processed to the original payment account used to make payments to our account. Where a participant has more than one payment account on record, refunds will be processed to the most recent payment account on record.
4.8 As read together with clause 4.9, cancellation by a participant shall further be implied if:
4.8.1 A client fails to show up at the converging point in time for a planned activity.
4.8.2 A client voluntarily withdraws from an activity after commencement.
4.8.3 A client is forced to withdraw owing to an illness or injury after commencement.
4.9 Cancellations implied under clause 4.8 shall not attract an alternative arrangement.
5.0 Complaints
5.1 Complaints shall be brought to the attention of the management through the customer care service department. This shall be by way of filling the contact form on the website.
5.2The complaint notice must detail the nature of the complaint/dispute, provide proof where necessary, the desired outcome and the action required to settle the dispute.
5.3 It is the responsibility of the complainant to lodge the complaint in good time for a swift response.
5.4 Upon receipt, the management shall issue a response via the contact information provided by the complainant within 24 hours.
6.0 Participants’ General Code of Conduct
6.1 Every participant must at all times respect the person and property of fellow participants.
6.2 Every participant must at all times respect the rights, freedoms and privileges accorded to fellow participants.
6.3 Every participant must adhere to the guidelines and safety measures issued by the Company
6.4 Every participant must uphold respect, discipline and decorum in their interaction with fellow participants.
6.5 Every participant must uphold the “good neighbor” principle at all times.
6.6 A participant shall not carry with them objects and/or substances with the potential to occasion harm to themselves and/or fellow participants.
6.7 Unless otherwise expressly stated, a participant shall not assume authority to transact on behalf of the company or fellow participants during the adventure.
6.8 Every participant shall take good care of any equipment placed under their care or use during the subsistence of the adventure.
6.9 A participant shall not get in the way of Company officers, agents, contractors, volunteers and partners in performing such duties as necessary for the smooth running of the adventure.